Scope of this policy
This policy applies to Bytevectorlane's consulting audits, framework design, workshops and analytics enablement. We do not sell physical products or take payments through this website. Project-specific terms in an accepted proposal take priority where they are more specific.
Before work begins
You may cancel within five business days of accepting a proposal and receive a full refund of fees paid, provided work has not started and no non-cancellable third-party cost has been approved. If you ask us to start sooner, the work-started terms below apply.
Work already started
If an engagement is cancelled after work begins, we refund the unused portion of prepaid fees after deducting completed work at the agreed rate and approved, non-recoverable costs. Completed discovery, analysis, workshops and delivered materials are non-refundable. No physical materials are purchased; any exceptional paid data source or specialist service requires written approval first.
Deposits and retained time
A proposal may require a deposit to reserve consulting capacity. Unless the proposal states otherwise, the portion covering work not yet performed is refundable when cancellation notice is received at least ten business days before the scheduled start. With less notice, up to 25% of the project fee may be retained for reserved time we cannot reasonably rebook.
Rescheduling, workshops and no-shows
You may reschedule a workshop or scheduled working session once without charge with at least two business days' notice. Later changes may be charged for preparation and reserved time. A no-show or cancellation after the session begins is treated as delivered, except in a documented emergency, when we will try to reschedule fairly.
Service concerns
Tell us promptly if a deliverable materially differs from the agreed scope. We will first correct or re-perform the affected work within a reasonable period. If that is not possible, a partial or full refund may be issued for the affected deliverable. A change of internal priority or disagreement with evidence-based findings alone does not make completed work refundable.
How to request a refund
Email hello@bytevectorlane.digital with your company, proposal or invoice reference, reason and relevant details. Requests should be made within 14 calendar days of the affected delivery or cancellation. We acknowledge requests within three business days and normally decide them within ten business days.
Method and processing time
Approved refunds are returned to the original payment method where practical. Bank processing may take a further 5–10 business days after approval. We do not provide cash refunds for bank payments. Statutory rights and exceptional remedies required by Malaysian law are unaffected.